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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"Unfortunately my 2007 touring bike was hit last August..and I just picked up my bike 8 months later... (READ ON)... Although, by no fault of Southside Harley and More importantly Chris, delays from insurance, getting parts and a custom tank being packed wet..it took time.
Most customers wouldn't write a letter of praise if it took that long, but I am. Why? Because the dealership showed empathy, they understood and they worked hard to make everything perfect. They kept in contact, showed humor, and wanted my Harley to be returned to me as it was (showroom new with 500 miles on it). I judge people on the work they do, how they handle adversity and their job. Chris couldn't have done anything better to make me a satisfied customer.
So when we talk about having work done-- Southside, when we talk about a caring business- Southside.. when we talk about someone providing superior customer service, we talk about Chris and Southside Harley.
Thank you for returning my bike back to me and treating me like I was important. Please take time to recognize Chris for his outstanding work.
Warren Harling
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By: Warren Fishers,IN
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"Your service department is top notch. I bought my Ultra used through a private sale, but the service department treats me like I've bought several new bikes from SSHD. Sam and Mike have been very helpful and friendly every time I come in for service. They have always allowed me all the time I needed to get my questions answered and being a new bike rider I've had a lot of questions. When I was interested in getting my bike dyno tuned, Sam took the time to show me the dyno chamber and introduced me to Dave. Later Dave dyno tuned my bike and was very helpful and willing to explain the results fully. He asked me to contact him if I had any further questions and gave me his card. The service guys are great and are always willing to please!"
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By: Aaron Indianapolis,IN
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"SOUTHSIDE HARLEY IN INDIANAPOLIS, YOU GUYS ROCK, ESPECIALLY JOSH MOSS, GEORGE AND ANYBODY WHO HELPED US GET THE HARLEY OF OUR DREAMS. YOU GUYS WENT ABOVE AND BEYOND TO MAKE OUR DREAM COME TRUE, TO FINALLY OWN AN AWESOME HARLEY THAT WAS MADE FOR US. THANK YOU VERY MUCH FOR ALL YOUR HELP. RONNIE & ROBIN T. "
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By: ROBIN INDIANAPOLIS,IN
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"Dear Management,
My recent visit to the S-Side HD made me really think twice before purchasing a full custom from the other guys. You answered pretty much all of my questions on multiple HD's and then some. Mr.Josh Moss was who I dealt with and have came back to twice for my all needs and wants! He's been there every time, Even at the Fairgrounds he caught me there trying to make my final selection! He needs a paid day off work!!!! Thanks Josh, I will be bringing in the money soon!!! Sign me up!...future owner of a new HD!!!"
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By: Dance Indianapolis,IN
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"Recently we decided to put the Rinehart dual exhaust on our '07 Street Glide. Despite differences in opinions within Southside Harley, the outcome was great! Everyone worked together to give us exactly what we wanted. The bike sounds great and looks great! We, in my opionion, would not have received the service, attention or concerns at another dealer anywhere! Dave in service was great and no one could ask for anyone better to work on their bike! Everyone that we've dealt with on this matter I want to thank.....Doug, RG, Larry, Robert, Dave, Tommy and the guy that cleaned the bike (sorry, I don't know your name) but you done a helluva job on cleaning and I appreciate that! You even left the Armour All off my seat.....lol! You guys are great and couldn't ask for better. Keep up the good work and we'll continue to come there and send other people there as well. You guys all deserve and big, I mean big, pat on the back! THANKS ALOT! "
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By: Dave & Krystal Greenwood,IN
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"I unfortunately did not purchase my Harley from a dealership, but I do purchase all of my parts and apparel from your store and I have never had a bad experience."
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By: Mike greenwood,IN
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"Being from MPLS/St Paul MN, I had to find a helmet that would work for me on long trips and weather protection. Had no idea I would run into what I call simply the "Best" in customer service. The staff was more than helpful, suggestions and expertise was a major help. I ended up with one of the best helmets on the floor and was extremely satisfied. Since then, my ride was completed and now I have two helmets I can use: Both H-D brands, both fantastic. The one from Southside came with the best customer service I have experienced. I just may ride down just to shop.... Thanks and have a great riding day..... Tom "
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By: Tom Zimmerman,MN
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"We have always enjoyed visiting the store and seeing what new items you have in."
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By: Kathie Rushville,IN
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"Our sales guy, Bill, was very friendly and professional. Got us a great deal on my Sportster, and I love it! "
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By: Penny Versailles,IN
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"I bought my first bike from Southside on April 27 and have put on over 2,500 miles in the last two months. I have been very happy with my experience at Southside, and would highly recommend you to my friends. I love my Harley!"
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By: Jeff Greenwood,IN
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"Your dealership is nice and you have a wide variety of items. I'm just a passer by that came in on a trip through. Marlo you are awesome! I was trying to locate an item and she was more than willing to locate it for me and it made my day. I just wanted to say thanks for her help . Bill was helpful also he was more than willing to help me out if I wanted to get another bike. I will look in the near future. It will definitely be on my mind to come there for my next purchase. Keep up the good work!"
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By: Mike Fort Wayne,IN
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"I just wanted to say thank you for the fast service I received on my bike, your staff is very knowledgeable. The girls up front are always there to help when needed. Shannon and Marlo really stand out as very nice and willing to help even if they are busy. They always take care of me. Thanks again, I will always come to SSHD."
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By: Joe Indianapolis,IN
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"I have bought a lot of parts for my Sportster and have bought a lot of shirts and jackets there. Your salesman have always answered all questions, have been very polite and have tried to help in every way they can. When I'm ready to buy a new bike , I will buy it at your shop. I know I will get good service and sales."
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By: rick shelbyville,IN
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"I would like to thank Doug for helping me turn my new my 07 Road King into my dream bike. Not only did he show professionalism and knowledge about the bike but also a lot of patience in helping me accessorize the "Green Machine". So Doug, Candyce and I just wanted to say thanks again and we appreciate everything. And I know I'll see you soon because I just can't keep her away from there!! thanks again!"
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By: Michael Indpls,IN
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"I had been looking at 1200r's for over 6 months and finally bought one, Doug and Josh made the deal awesome. The bike's great and Southside H-D will be my new dealer from now on. The Parts Department was great when I bought the Screaming Eagle slip-ons also. Thanks again."
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By: John Franklin,IN
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"Just wanted to say thanks. Your team is outstanding. My wife and I have always bought our bikes at Southside. And now, with our third bike on the way,I am looking forward to your team taking care of us once again. A special thanks to George and Larry for always making us feel like part of the "Family". You guys are AWESOME!!!!"
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By: Gary Indianapolis,IN
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"My wife and I just purchased a 2007 883 custom and it was the best experience I have ever had purchasing a vehicle. It was quick but not hurried which is hard to do. Bill our salesperson was very helpful and professional he made sure my wife knew how to start her new bike and answered all of our questions and so did Doug they both were just great. I have a 1978 FXE and have had to buy parts for it and I always come to Southside Harley and never have a problem and if I have a question if the parts guys can't answer it service has always been glad to assist me. I will always use Southside Harley and will tell all my freinds and family to do the same. I plan to buy a new ultra classic in the future and will buy it from Southside Harley.
Thanks. "
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By: Garet and AnnMarie Knightstown,IN
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"JUST WANT TO SAY THANKS TO ALL THE STAFF AT SSHD. MATT YOU MADE MY BIKE LOOK LIKE NEW THE WASH JOB WAS GREAT [ WHITE POLICEBIKE] ALAN YOU HAVE VERY HARD WORKING MEN AND WOMEN."
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By: Anonymous KOKOMO,IN
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"Greetings,
I would like to take a moment and write in to say how much I appreciated the professionalism and attention to detail regarding the recent upgrades applied to my bike. I gave Larry only a couple of guidelines and he put together a very nice upgrade package for me including a 95" kit, cams, etc. I was very pleased with how well thought out the package was and that he kept me informed along the way with parts backorder status and did his best to keep within the budget that I set out to achieve.
Larry's diligence and overall concern for the customer's experience is highly commendable.
"Larry, you're top notch!!!" I'll be calling back for the next round."
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By: John Indianapolis,IN
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"Greetings, again!
I've already mentioned how impressed I was with how my recent upgrades where packaged and handled throughout the process.
I would be remiss if I did not do the same in regard to the organization and scheduling of the pickup and delivery of my bike.
Tommy was awesome in working with my schedule and being timely.
Even though I spend a fair amount of time doting on the appearance of my bike, it looks like I could learn a few tips from Tommy!"
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By: John Indianapolis,IN
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"I recently purchased my 5th Harley (2nd at Indy Southside).
Josh and George made the experience the best ever. Sales, Service, Parts, Financing and the people out front are the greatest. Thanks for taking care of me."
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By: Jay Greenwood,IN
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"Southside Harley is the best in town it has been around for 60 yrs. I bought a new bike from them and I'm very plesed with sales & service. Troy was very helpfull. Thanks Guys!"
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By: Doug Indianapolis,IN
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"Had my bike at the dealership for its 10,000 mile service, Tommy's detailing kept me from riding the bike to work that night - IT LOOKED TOO GOOD AND I DIDN'T WANT TO GET IT DIRTY!! Thanks to all in the service department, they are a very professional group. "
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By: Joe Indianapolis,IN
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"Having lived in Indianapolis for over 15 years and purchasing from the Old Shop on Meridian Street, let me say that Southside is unlike ANY dealership in the country. I now reside in Columbus, Ohio and will drive three hours to get my Motorcycles serviced the RIGHT WAY the FIRST TIME. Owning two 1960's Early Electraglides and a recently purchased Ultra Classic, when I need service-parts, I will continue to visit my Home-Southside HD where I know I will be Treated Right! Even though I live in the City with the Oldest HD Dealership in the World, NOTHING will ever compare to Southside HD-Indianapolis.
Thanks for Everything!
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By: Rufus Columbus,OH
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"My father bought his first Harley in 1984, he had always had KZ's before. Riding on the back of that bike was so awesome. Now 20 years later I talked my husband into purchasing his first Harley last year. We have had a blast on it. One summer day I decided to learn to drive instead of ride. I attended the Garage Party held and SSHD for new women riders. Any doubt I had was put away, especially with the guidance which was offered. I bought my Sporster this last May. I Love My bike. Thank you Southside Harley for allowing my husband and I to have our taste of heaven."
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By: Terra Greenwood,IN
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"Purchasing my 06 Road King was a very smooth transaction!
Troy was vey professional, yet personal in conducting our business. He also helped me select and try different seats for a more enjoyable ride.
Troy brings great credit upon himself and SSHD!
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By: Terry New Palestine,IN
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"I recently purchased my first bike and I have visited 3 indy HD stores. Yours is by far the best designed and welcoming. Your staff is helpful but not pushy, they treat you like they know you or are part of the HD fraternity. Southside gets my business for being the blue collar guy store. I'll be in often because I love my bike and plan to treat it with goodies. I really dig the design of the store with all the historical bikes and photos. I'm draggin the kids in to check it out. Thanks."
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By: Dan Fountaintown ,IN
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"Service Service Service you guys ROCK. Especially Larry and Tommy."
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By: John indy,IN
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"Thank You for the great service work Jake performed on my 1981 Sturgis."
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By: Dennis Indianapolis,IN
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"Alan did a great job when I bought my '06 electra glide. The bike is fantastic. George did a great job explaining everything during the purchase and going over the bike's ins and outs too. Thanks Guys."
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By: Anonymous Camby,IN
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"Doug did an outstanding job making our buying experience smooth and easy. Even though I picked up my bike on Customer Appreciation day (one of your busiest days of the year). He got me on the road efficiently and did not cut any corners. This guy knows bikes and will get my referral from anyone I know who will be buying in the future."
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By: Tim Indianapolis,IN
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"I felt like one of the family, that's the feeling I got from all the people at southside. I will continue to shop there, and I tell everyone I know how helpful and courteous the people are there. You definitely have my business. I love my super glide custom I bought from you. My next bike will be a road king and I will also buy it at southside."
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By: mike shelbyville,IN
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"Southside Harley is by far the best dealership around!! My husband Mark purchased his bike from Troy. He is a GEM !!Mark was extremly happy with his experience at your Dealership. I, on the other hand, had purchased my bike at a different dealer before we went to Southside. This was a BIG mistake! We will be doing all of our Motorcycle shopping, servicing any moto dealings at SOUTHSIDE HARLEY always.
Ride On!!!
Sandy & Mark"
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By: ,IN
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"I love you guys!"
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By: pegan martinsville,IN
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"I have an HD dealership not too far from home. I go there often for parts or accessories, they never have what I want. I packed up one day and rode a long way in the cold to visit your store. You had EVERYTHING I needed in stock. I went home happy. I needed a luggage item I went to my local dealer, not in stock. Again I rode a long way to visit your shop I had several similar items to pick from. Needless to say even though its a long trip I'll skip the place thats close to home from now on & come straight to Southside. When it's time for a new bike again I'll come straight to Southside. I'll support the shop that supports the rider! Great job!"
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By: Anonymous Brownsburg,IN
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"LOVE MY NEW HARLEY"
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By: JOHNNIE INDIANAPOLIS,IN
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"On 3/15/06 was on a ride, caught a nail in my rear tire, called Southside's service department at about 2:45pm .Got picked up by Tommy and had a new tire by 5:30pm and was on my way. Thanks to my Tire and Wheel Warranty, it was all free. THANKS to all who helped me out that day.DP"
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By: David Indianapolis,IN
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"Southside Harley is the only place I can walk in and feel like they have known me forever. When I need help the ladies are right there to lend a helping hand. If I want to browse they do their thing and allow me free time to check out the store.
When I buy my first Harley, it will be through Southside.
Thanks For Being So Nice,
Lyn"
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By: LYN CONNERSVILLE,IN
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"OF ALL OF THE H.D. DEALERSHIPS I'VE VISITED SOUTHSIDE BY FAR HAS BEEN THE MOST IMPRESSIVE IN SIZE, SELECTION AND HELPFUL EMPLOYEES. A LITTLE BIT OF A DRIVE FROM THE NORTHSIDE OF INDY BUT WELL WORTH IT"
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By: STEVE INDIANAPOLIS,IN
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"Being a first time Harley owner I REALLY felt welcome into the dealership! Everyone and I mean everyone greeted me with a smile and handshake. Most impressive to me was that they greeted me by my first name, which made me feel like part of the family. Thanks again for the warm welcome!!! "
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By: Terry New Palestine,IN
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"I bought my 2001 Fatboy in March of 2001.The bike has been all I could ever ask for. I have never had any warranty related problems and the dealership has treated me great in regards to any time I walk in the door. No service or any other problems. I advise all my friends to go to Southside."
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By: Paul Indianapolis,IN
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"I purchased my 1st harley from the Indy Southside Harley dealership. My salesman, Troy was very knowledgeable in answering all my questions. Troy made sure I understood all my paperwork, the owners manual, the motorcycle controls and safety. I was very well satisfied with my purchase!!! Since I bought my 1200 Sportster, I've been to the dealership several times to buy accessories, wheels, clothing and gifts. I would like thank the Harley-Davidson Company for making an outstanding value, quality, well-built motorcycle."
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By: curtis Indianapolis,IN
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"The girls up front are always polite and helpful. I wish more dealerships could be like yours. Thank you for being such a great dealership."
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By: Anonymous Greenwood,IN
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"George Lee is the very best person you could ever ask for, he is a 5 star employee. The girls are very helpful at the counter and the parts guys are very helpful."
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By: Kenneth indianapolis,IN
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"I have never been treated so nice in any dealership . I have done business over the phone and online. Anytime I am in the area I will stop by. Thanks"
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By: Danny Birmingham,AL
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"I've owned two Harleys in the last ten years; both purchased from Southside H-D. In that time some faces have changed, but no one there missed a beat. Always the same friendly treatment, same quality merchandise, same exceptional service. I wouldn't buy anywhere else. "
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By: Anonymous Greenwood,IN
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"Time taken to get to Southside instead of going to the closer HD dealer - a lot more.
Price to get a repair taken care of - about the same.
Satisfaction knowing the job is done right - PRICELESS!"
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By: Jack Indianapolis,IN
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"Southside H-D has won me over. I used to shop in a certain H-D store in Plainfield. Unless you were purchasing a motorcycle they didn't seem to have much time for you. Southside H-D makes me feel they want to help with whatever I want or need. I just purchased a motorcycle from Southside H-D and received excellent treatment."
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By: Vicki Camby,IN
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"We bought our second Harley at Southside and it was by far the best experience we've had with any Harley dealer we have been to. Not only was the staff very helpful up to the purchase of the bike, but the "after the sale" service was better than any retailer I have ever dealt with-not only Harley dealers, but ANY retailer."
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By: Ryan Pendleton,IN
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"I just bought my first Harley (Deluxe) from Southside. George was fabulous and the Service Department has been superb! In other Harley stores, I was ignored because I was a "woman" buying a bike, however, Southside took care of me right away."
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By: Amy Fishes,IN
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"Southside Harley has aways done more than I could ask for when I have been there. The sales group and service has taken very good care of me. Thanks for all your help, Todd Craighead"
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By: Todd Franklin,IN
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"SOUTHSIDE HARLEY ROCKS! Jeff Marshall teated me great.
My Sportster looks and runs great, but when I find myself looking for something bigger & better I know where I'll go to get it."
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By: MIKE GREENWOOD,IN
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"It's just a pleasure to just browse and there's just the right amount of salesmanship to make you feel comfortable and welcome. There's other dealers that might be closer to me but I'll drive/ride the extra miles because of your friendly service and atmosphere."
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By: Bill Middletown,KS
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"I just purchased an 05 XL1200C from you, with George as my sales rep. I could not be happier. I love my bike and my experience with Southside Harley. Thank you."
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By: Steven Indianapolis,IN
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"I have never in my life been treated so good. Working with Doug and Jeff Marshall was like working with a family member, They made me feel as though I was a part of the southside family forever. Doug took me around to meet everybody in the building although I do not remember everyone's name but Larry in service was one of them . The girls up front were very nice and friendly too. Then a day after I purchased my new DYNA WIDE GLIDE I received a thank you letter in the mail that was awesome no one has ever sent me a thank you letter saying that they appreciated my business. You have definitely created a customer for life and I have and will tell everyone I talk to that Southside is the only place to go for anything you could ever possibly want. Thank you very much Mark E. Luther"
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By: Mark Brownsburg,IN
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"One of these days, I will be in the market for a hog. When that day comes, I will not go anywhere but here."
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By: Jennifer Indianapolis,IN
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"Of all the Harley Davidson dealerships I've been to over the last 5 years, I've always had the best service from Indianapolis Southside Harley Davidson. All sales associates have been courteous and knowledgable and they always have the parts in stock that I've needed. What a wonderful group of people at Southside! Keep up the good work! "
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By: Sonja Indianapolis,IN
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"Everytime I go in the dealership I am treated with the upmost respect. I did not buy my Harley here, but, that doesn't matter. I am still treated like family. I love it. My boyfriend and I visit often. I really like all the variety of things to purchase. "
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By: Janice Connersville,IN
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"I purchased my 01 fatboy at southside when I was ready to buy with no delay. Southside had no problem in getting me the rare color that I wanted, and has treated me great every time I've walked in the door.The parts and service department people are both friendly and knowledgable about any questions or concerns I may have. "A first class dealership,who will get my business again.""
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By: Paul Indianapolis,IN
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"Robert in parts knows his stuff. I needed more power for my ultra. Robert's parts package made my ultra a power house putting out 107hp 100tq. My hat is off to him."
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By: will indpls,IN
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"What a great store. The employees are very helpful and you don't have to look around for someone if you have a question. "
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By: Earl Speedway,IN
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"WE WERE PASSING BY ON OUR WAY TO IOWA AND STOPPED IN. WE WERE VERY IMPRESSED WITH THE ENTIRE STORE. THE SALES ASSOC. WAS EXTREMELY HELPFUL.THANK YOU"
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By: ROBERT LADSON,SC
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"Doug worked with me to get the Road King I had been dreaming of buying. Thank You!"
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By: Gary Columbus,IN
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"I purchased a Buell S3T in 2000 after talking to Alan @ the motorcycle expo. I was so impressed with the attention to my questions, concerns, service needs, and truely feeling they cared, I purchased an "03" ultra classic. I recommend southside to anyone interested in 5 star sales and service. And don't forget the best motorcycles on the planet. "
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By: steve linden,IN
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"Phenomenal service. As a member of the Armed Services I have very high standards. Southside met or surpassed every one. I highly recommend doing business with them. They should be very proud of their employees and their work ethic. "
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By: John Fishers,IN
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