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SPRING
STORE HOURS:
Mon-Fri 9AM - 7PM
Sat 9AM - 5PM
Sun 10AM - 4PM
SERVICE HOURS:
Mon-Fri 8AM - 7PM
Sat 9AM - 5PM
Sun 10AM - 4PM
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| Below you will find what some of our customers say about their experience with us.
To add a testimonial of your own, submit it on the Give Us Your Feedback page. | |
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"George Lee was my salesman who sold me my very first 2012 HARLEY-DAVIDSON FAT BOY. (The bike I have only dreamed about owning in the past years). He is a very professional and informative salesman who is very thorough with his sales presentations. I would definitely recommend him to anyone who is looking to purchase their next new or used HARLEY DAVIDSON. He is definitely a five star salesman at SOUTHSIDE HARLEY DAVIDSON INDIANAPOLIS, INDIANA. GIVE HIM A BONUS !"
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By: brian indianapolis,IN
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"I have a 2013 Street Glide Matte Black that I bought at Southside the first Saturday in Dec. and wanted to add a lot of upgrades to it so I had it Dynoed, super street tuner installed, stage 1, a lot of add-ons to it!! Larry in service was so helpful to me that the Bike runs so mean and looks so wicked now!!!! I only have about 850 miles on it plan on keepin' it a long time! Thanks to Larry and all of the service techs for all they do you guyz are awesome!! ;) "
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By: Ronald (Brad) Indianapolis,IN
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"We just recently purchased a 2010 Street Glide. What a great experience this has been, seems its even gotten better since this makes the second bike I have bought through Southside, the first one being in 1998. George Lee made this a great experience for my wife and I and it has been really nice to have received the thank you letter from Eric your sales manager I just wanted to take the time to tell you thanks to all of you that made this happen for us now let's ride. "
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By: Charles Trafalgar,IN
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"Hands down the best I've ever been treated by any Harley Davidson Store. The customer service by all departments was top notch, and compared to the way we were treated by other Harley Dealers in the area Southside Harley has earned my business! And I believe that's important in today's economy. If all businesses ran the way Southside Harley operates they would be doing very well. "
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By: Anonymous Pittsboro,IN
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"I recently purchased a 2013 Blackline from Southside. The entire staff was fantastic through the entire process. I spoke with them about 1 year prior to my purchase date and they helped answer every question I had until the day I purchased my new Harley. The entire staff was more than helpful with me, answering my questions in person, via phone and email. They made it a point to reach out to me every few weeks either by phone or email to touch base with me and ask If I had any other questions or concerns. Overall the entire staff puts you at ease during this process and really makes you feel part of the Harley Family. Southside Harley is a first class group from top to bottom. I cannot say enough about how much help they were. If you're looking to start a new adventure in life, Southside is the only place to start.
Gabe G"
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By: Gabriel Indianapolis,IN
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"Stopped in Thursday Oct. 25 while out for our day ride. Eric Lowe greeted us both and showed us an exceptional customer experience. We talked about the dealership, HOG, the HD collection overhead and he even showed us the custom HD Pink/Black Deluxe back in service dept. All other sales associates, service and motorclothes personnel showed us the same customer oriented attention whether we were buying a large item or dealer t-shirts. Customer service brings repeat customers back and new customers in. Southside Harley rates at the top. Thanks again Eric L. We will stop back on another day out. "
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By: Bob & Beth Middletown,OH
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"In Sept. 1973, I walked into Meridian St. Harley Davidson. They had no bikes to sell, for you had to put your name on a list. When I walked in there was a blue one right by the door. They told me it was sold but there was a chance the customer might change his mind and would I like my name put on the list for that bike. Never thought I had a chance, but 3 days later I got a call. It was a Wed. I was living up by Hammond, Ind. I drove down that night and someone stayed for me to pick up my new Super Glide. I was the happiest kid around. Couldn't get much better than that. I miss the old place. In '05 when I was looking for a new Harley, I went there, only to find it was gone. Now I find it is Southside. I am in the market again and will be stopping by. Ty for all the good memories from back then. Wish there were more pictures from the old place on here, but alas it's another day. I was 23 back then and I'm 62 now. Ty again, Curtis"
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By: Curtis Armstrong,IL
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"Eric Lowe is a born motorcycle salesman. I rode a half-dozen bikes while he patiently answered questions. He and George stayed late on a Saturday to get me on my way on my new bike. First rate service!"
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By: Stuart Indianapolis,IN
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"Thanks to the Service Department for taking care of my wife's bike and my bike over the winter. After adding on some winter mods, our bikes both look great and work great. As usual Sam took care of us very well. Dave did a great job working on the bikes! They both care about their customers and it is a pleasure to work with them. I appreciate the time they spend with me when I have questions. Thanks again, guys!"
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By: Aaron Indianapolis,IN
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"Just bought my 2009 Night Train and love it. The salesman, Eric Lowe, was great, just as everyone else that I did the deal with. Will definitely be a life long customer. Thanks Guys and keep up the good work."
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By: Ronnie shelbyville,IN
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"I can remember my first ride on my Dad's HD. I sat on the front of his seat and held on to the gas caps. From that first time, I was hooked. When he dropped his bike, he sold it back to sshd. It was a sad day for me. 9yrs later I bought my first HD from sshd - a 125. What a fast bike at 13 yrs old. Now 39 yrs and 5 harleys later, I'm on a 2008 Road Glide. My how times have changed. sshd has changed location but they have the same great service. The people are the same. I sure miss the old wooden floors at the old place and all the biker cops hanging around. Thanks for all the good times. I can't thank Larry and all the guys in parts and service enough for all your help. - Homer"
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By: Homer indpls,IN
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"Just had a lot of work done by the service department - just want to say thank you so much for the outstanding service and all the extra stuff that the service department did for me on my bike. Want to say I will be a customer for life and you guys rock at Southside ..... I'm one very satisfied customer and will tell everyone about my experience. "
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By: johnny indianapolis,IN
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"Bought my first Harley 12-01, a 2012 Ultra Classic. Your people made it so easy and enjoyable. You make me feel like family. Love the bike and look forward to many more years of dealing with SS/H-D. You guys rock."
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By: Ken Greenwod,IN
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"Dont really know how much I've spent in Service & Parts (chrome=$, fast=$) but have been treated excellently from purchase (new '061200XLC) to service & mods. Larry in Service has answered about 1,000 phone questions and this last week, got my clutch swap turned around in 1 day! He knew I was jonezin to ride and came thru for me again. While there are several good shops closer (1 only 2 blocks), I keep coming back to SSHD due to the way I am treated by Larry & the rest of the crew."
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By: Jakk Indy,IN
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"I had trouble with my bike starting. Well, I took it to Mann's - that's where I bought it. They couldn't find what was wrong. So yesterday (09-13-11), I called your service manager. I told him what it was doing. And he told me what to do - and guess what, IT RUNS. From now on you got my business. Thank you very much. - Kenny "
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By: Kenneth S columbus,IN
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"I recently purchased a new motorcycle from your dealership and brought it in this week to have several accessory items installed. I had the pleasure of working with Sam in the service department who oversaw this work. Sam is very professional and knowledgeable, and ensured that I received exceptional customer service. I enjoy dealing with your dealership and it is very well represented by professionals such as Sam. Thank you. "
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By: John Greenwood,IN
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"Recently purchased a 2012 Ultra Limited. Appreciate the time that Eric A. and Doug gave us to get the deal done. Love the bike. "
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By: Kevin Carthage,IN
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"I recently purchased a new Road Glide Ultra and was very impressed with the professionalism of the service I received. Every person I dealt with at the dealership was very knowledgable and provided excellent customer service. I particularly wish to acknowledge Troy Schooler and Doug Cummings who made the purchase transaction a very smooth and efficient process. I appreciate the excellent service provided to me and look forward to a continued relationship with your dealership."
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By: Anonymous Greenwood,IN
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"Just wanted to thank Eric and Doug for their great service. I wanted to let both know that I appreciate all the time they spent with me working on my purchase of the Ultra Classic.
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By: Bob Martinsville,IN
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"JUST BOUGHT A 2010 STREET GLIDE YESTERDAY. THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD, EVERYONE WAS GREAT FROM BILL, ERIC, AND DOUG TO THE LADIES AT THE COUNTER. THANKS FOR MAKING MY FIRST TIME HARLEY PURCHASE A GREAT MEMORY, LOOK FOWARD TO GIVING SSHD MY BUSINESS FOREVER !!!! JUST CANT SAY ENOUGH ON HOW WELL I WAS TREATED... THANKS SSHD"
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By: Ron Indianapolis,IN
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"Great visit bought the best pair of boots ever. Am now the envy of my bike club here in coventry. Thanks to the young lady who looked after me, superb service.
Bob the Brit"
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By: Bob Coventry England,XX
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By: Anonymous Greenwood,IN
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"Thanks sshd I bought a used bike. Before I bought they let me take it for a ride. Scott took me on a very nice ride and half way we stopped in a parking lot. He went over the bike some more, which was very helpful. Thanks again, and Scott thanks for being nice and professional. - Rich"
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By: rich indy,IN
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"We have had a wonderful experience with Southside Harley Davidson for ordering things we need and have now had a wonderful experience in purchasing a 2011 Tri Glide Trike. Every member of the Southside Harley Davidson Dealership has been courteous, friendly, helpful and some of the nicest people we have dealt with. We give special thinks to Troy Schooler our salesman for the Trike, Jerry in Service and all of his team along with all the guys and gals throughout the whole store. We love you all.
Gene & Nancy -
Bloomington, IN"
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By: Gene & Nancy Bloomington,IN
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"I called in and asked about a specific model. George answered my call and informed me that the model I requested was not in inventory. He did however, mention a special deal on a bike in stock that did spark my interest. I asked him to email pictures to me, which he did immediately. Needless to say, the pictures he sent reached out and really grabbed my interest. And then the deal that they gave me! Wow! In the short time I have had my bike I have had so many comments and I tell them where I purchased it. Parts ordered an accessory and called me personally to inform me it had come in. Great personal service by all I have spoke with at the store. I will be back! BTW, the pictures George sent me? One is my screen saver at work! Keep up the good customer relations!"
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By: Jim Plainfield,IN
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"I approached them with an interest in a specific bike. I would require financing other than HD and did not want to pay outrageous interest due to my other outbound percentages. George and his team worked out a deal for me so that I could have my bike and ride it to. I have never in 43 years been so impressed with a sales team as I was with this one. I have dreamed for years of owning a Dresser and now I have one in the garage. Thank you all so much for the opportunity to make a purchase with your company and I do consider SSHD the only real dealer in the Indy area. Thanks y'all for my dream bike. "
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By: Twist Greenfield,IN
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"I ordered my bike when I was in Germany back in 2008. Got a sweet 2009 Night Train. Well needless to say I got shipped to Korea Harley was great and held on to my bike while I was in Korea due to as everyone knows they stopped making the Night Train. Well then i needed to get delivery in the states. Contacted South Side Harley about delivery and service was tip top all the way thru. They were even nice enough to send me pic of her when she came in. I will most defentatly be going back when I'm home on leave. Best Harley shop I have been to. Outstanding service and Outstanding attitudes.
Thanks again SouthSide Harley!!!!!!!!!!!!!!!!!!"
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By: SSgt Lee Clovis NM,NM
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"The sales department is amazing. I worked with Bill and every time I come back, he stops and talks to me for a few min even if he was doing something else, he still stops and talks to me. That's awesome, I've never had a sales dept care about their customers that much after the sale. The service dept is also amazing, every time I go down there they treat me great and have my bike finished faster then they estimate. The parts dept is pretty good too. I had a few minor problems because the book they had readily available didn't have the parts that I was looking for my 2010 Road King but as soon as they got the right book in hand they were able to get everything I wanted in a reasonable time frame.
Thank you Southside Harley for everything. As long as I own a Harley, I will always come back to you!"
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By: Ryan Indianapolis,IN
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"I want to thank Penny Adams for her help last Friday. I was on my way to Kentucky from Fort Wayne and my leather jacket was just too hot. I stopped at your dealership and they helped me find a great light jacket but what really made my day was Penny offering to ship my old jacket home(at my expense) so I would not need to pack it for a three day ride. Thanks Penny! I had a great weekend!"
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By: Anonymous Fort Wayne,IN
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"I wanted to let you know that I have been buying a lot of new parts for my new Ultra, & have had many questions about certain parts. Mo in the Parts Department has gone above & beyond all expectations of what I would expect for customer service. He has been very knowledgeable & helpful. I know in these times, more people have a tendency to complain, but I thought his exceptional service should not go unnoticed. He is an exceptional employee. He should be commended for his service & attitude.
Thank you, James (Rick) Burges"
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By: James New Palestine,IN
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"I CAN'T SAY ENOUGH GOOD ABOUT THIS DEALERSHIP! A FIRST CLASS PLACE IN MY BOOK! THEY HAVE ALWAYS WELCOME ME AND PROVIDED SERVICE ABOVE AND BEYOND MY WILDEST EXPECTATIONS. I ACTUALLY BOUGHT MY BIKE AT ANOTHER DEALERSHIP BUT GOT INTRODUCED TO THIS PLACE THROUGH SOME FRIENDS AND MY BIKE NEEDING EMERGENCY REPAIR ON ACCIDENT I WAS SO IMPRESSED WITH THEM AT THAT POINT I SWORE I WOULD GO BACK TO THEM! I HAVE DONE THAT FOR MY ROUTINE BIKE SERVICE AND I AM SO THRILLED AT THE PROFFESIONALISM DISPLAYED THERE FOR SAM AND LARRY AND THE REST AT THE SERVICE AREA TO ALL THOSE BEHIND TO PARTS DEPT (SORRY I DIDN'T GET ALL OF YOUR NAMES) BILL IN SALES AND ALL THE GIRLS UP FRONT YOU ALL ARE WONDERFUL"
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By: RICK SPICELAND,IN
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"This dealership and staff is the best I have seen on all levels.
You are treated with so much respect in all areas of the dealership. I have visited all dealerships in Indiana and this one has them all beat 100%"
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By: Patricia Indianapolis,IN
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"They put up with me and my endless questions before my purchase and were helpful every time I came in. I finally pulled the trigger in '08 and ever since they have been awesome in the parts department too. Southside gets all of my business - won't shop anywhere else. They're so happy to see you and treat you like family every time you come in. "
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By: Michael Indianapolis,IN
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"THE BEST PARTS DEPARTMENT IN THE STATE..."
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By: Anonymous FRANKLIN,IN
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"This is for all us retired riders: As "They" have a "Ride To Work Day", all us old guys oughta have our day too, right? So for us, I'm suggesting we all take June 21st as a "Ride Off Into Nowhere Day". (Aint retirement great?)"
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By: Jack Indy,IN
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"I bought my Dyna in august of '09. I have had nothing but great experiences with Southside. From Bill, who sold me the bike to Mo at the parts desk and the women at the clothing counter who welcome everyone coming into the store. It's just a great place to go. Last but not least, Chris in service, who helped me out of a jam and got me going again, I appreciate it and I cant thank you enough. I'm the type of person who is loyal to people who help me out and treat me fairly. With the staff that is in place at Southside, there is really no reason for me to go to another H-D store in Indy and since I don't have a reason to go to another store, I don't. Thanks again. "
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By: joe greenwood,IN
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"When my bike broke down recently, your service team went the extra mile to help me out. They stayed late until I could get there. I really appreciate the great job they did and I am back on the road again. Thanks for everything. "
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By: Samuel Carmel,IN
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"Hello my name is Curtis. May 2009 I had accident. You guys came and picked my bike up while I was in the hospital. Meanwhile, I was recovering and Chris in service took very good care of my bike. Thanks to all of the Southside Harley Davidson personnel for the service performed also it was done at a very fair price."
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By: curtis indianapolis,IN
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"You guys are great! It's a rare treat nowadays to go to any business to spend your hard-earned money and to deal with employees whose pride and enthusiasm in their organization, product and position within that organization is so readily and genuinely apparent. My salesman George Lee, the men in parts, Bob and Robert, and the ladies up front in accesories, Kim and everyone else whose names escape me (which is my fault, not theirs, as ALL employees introduced themselves to me, happy and ready to answer any questions. If I didnt have to work 5 more years for a pension, I'd apply for ANY job within the organization, seriously. I Love my '09 Custom Sportster, and in a few years, will be back for another bike! Thanks again Indpls South Side!"
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By: Mike ,XX
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"I have been riding for over 30 years and have purchased several new motorcycles from SSHD. I now only buy parts from this dealership and I have to say RG, Greg and Robert are the best. I don't know the other guys in parts so I have no comment but after 40 some years in the parts department, RG has to be considered a valued employee. He deserves a medal."
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By: Push Greenwood,IN
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"Thanks to all at Southside Harley Davidson & a special thanks to Bill Haggard & your finance dept. Keep up the excellent work. Thanks again. "
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By: Scott Camby,IN
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"Doug and George were great. Love my 2010 RoadKing Classic. The girls were extremely helpful on getting my helmet and other apparel. The parts department was great when I wanted to order a part and helped me find the parts that were in stock. I look forward to a long and happy relationship with Southside Harley-Davidson. You guys are great!
Thanks,
Fred"
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By: Frederick Indianapolis,IN
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"Just wanted to say thanks for all Southside Harley Davidson's help on all the charity rides that they have donated items for us. Thanks again John and Denise Bell"
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By: John Denise indianapolis,IN
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"Thanks for a wonderful expercience, will be back for more!"
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By: John Indianapolis,IN
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"Best stocked parts and service department I've ever been to. There is another dealership right down the street from my house , but I know if I want the right part, the first time , and it be in stock, I dont even mess with the dealership down the street. I head straight to southside harley davidson!"
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By: Tim columbus,IN
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"I HAVE ONLY THE HIGHEST REGARDS FOR YOUR SERVICE DEPARTMENT! ESPECIALLY AN EMPLOYEE GEORGE LEE. I WAS AT YOUR OPEN HOUSE ON SEPT 19 WITH A FRIEND OF MINE THAT HAD PURCHASED HIS BIKE THERE AT SOUTHSIDE. I RODE MY BIKE A 2009 FATBOY WHICH I HAD RECENTLY PURCHASED FROM ANOTHER DEALERSHIP WHICH WAS CLOSER TO WHERE I LIVE BUT UPON ARRIVAL MY ALARM SYSTEM ARMED AND THEN PROCEED TO SOUND OFF. GEORGE WAS OF GREAT HELP (EVEN KNOWING THAT I HAD PURCHASED MY BIKE FROM ANOTHER DEALER ( A TRADITION I DON'T REALLY UNDERSTAND AS I FIGURE A HARLEY IS A HARLEY NO MATTER WHERE PURCHASED) BUT I OWE HIM AND THE SERVICE DEPARTMENT WAS GREAT THANKS THEY FOUND THE PROBLEM AND CORRECTED IT SWIFTLY AND SAVED MY WHOLE DAY TO ENJOY THE GREAT EXPERINCE AT SOUTSIDES OPEN HOUSE DAY. THEY TREATED ME WITH GREAT RESPECT AND WORKED WITH ME WITH MY PROBLEM AND I WILL NOT EVER HESITATE TO TAKE ANY FUTURE PROBLEMS OR CONCERNS BACK TO THEM REGARDLESS OF THE MILEAGE TO GET THERE FOR ME A FIRST CLASS EXPERINCE AT A FIRST CLASS PLACE THANK YOU ALL SO MUCH!"
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By: RICK SPICELAND,IN
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"My recent purchase was a great experience. No games, no BS just straight forward facts and figures.
Thanks Guys."
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By: Sean Greenwood,IN
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"THIS WAS NOT MY FIRST BIKE PURCHASE. BUT IT WAS AT SOUTHSIDE HARLEY AND I CAN SAY I FOUND THE BIKE I WANTED AND AT A GREAT PRICE. MY WIFE AND I WERE VERY PLEASED AND WOULD BUY AGAIN FROM SOUTHSIDE HARLEY."
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By: MICHAEL inpls,IN
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"I just want to thank everyone in the service department for the help you gave when I had a problem with my bike on my return trip from Strugis. Special thanks to Bob Reinert who worked diligently to diagnose and repair the problem with my bike. I have visited many dealerships in my travels over the years and Southside Harley ranks right at the top in my book.
Again thanks Bob and the rest of the service staff for your part in making this years Strugis trip positive from start to finish. "
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By: Ralph Montoursville,PA
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" We came to Indiana to pick a friend, we stopped into Southside to get some items. The cashiers were very nice and helpful. But what I am writing about is, after we had left one of our friends' bike had broken down, less than 2 miles away from Southside, Tommy Doyle, a pick up and delivery man for Southside, had been coming the opposite direction He stopped and asked if everything was alright. When he heard "no", he went down and turned around, came back and gave us some assistance. He loaded our friends' Heritage Softail onto the trailer and we returned to Southside. Tommy had radioed ahead and told them that he was bringing in a traveler. Once we arrived, Tommy unloaded the bike and took it into the shop. When the kick stand went down, Tommy proceeded to go back to work. We were there for maybe 5 mins when Larry came out and jumped right on it. Our friend, Brian, told him what he thought was wrong and he said he would get it fixed so we could be back on the road. We were gone maybe an hour to get something to eat. We walked in and the bike was sitting there waiting on Brian to return. There were nothing we would rather talk about when we made our stops, than to talk about the people at Southside and the professionalism of the entire staff. Being avid riders, we have traveled extensively, and have never received the assistance we got that day. If we ever pass that away we will be stopping back in."
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By: Cathy Raymond,OH
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"From the time Bill Haggard guided me thru the purchase of my '06 1200XLC, my SSHD experience has been great. Even more so, as I was knocked down & injured by a kid in a Mustang & did over $2500 damage to my bike. Two things shown thru clearly: one was the guidance of the sales staff to purchase a pair of HD boots that saved my foot/ankle from serious injury as I was sliding, pinned under the left side of my bike; the 2nd thing was how friendly, thorough & expedient the repair was by Chris Bryant and his tech team. And a Special Bonus: how Chris tossed in the extra effort to get my bike done in time for the Annual Nite B4 The Indy Ride. Across the board, great people, great service. This is why me & all the riders I know go to SSHD even when another dealership is closer to some of them. Thanks, guys."
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By: Jack Indianapolis,IN
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"Just wanted to say thanks to all who have helped me with my first Harley purchase. It was inspiring and intriguing beyond words! I appreciate from the bottom of my heart the new path you have given me! Life's a backroad, ride it!"
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By: Kelly Indianapolis,IN
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"THX to everyone at Southside for making one of my dreams come true! "
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By: Matt Knightstown,IN
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"I bought my 2008 Street Bob in July 2008. This was my very first ever motorcycle. The sales people were great. My salesmen were Josh Moss and Bill Haggard. They both helped me in every aspect in purchasing a new Harley. They answered every question that I asked and were very patient with me. They both were an absolute pleasure to work with. Too bad that all dealerships don't have guys like them, then purchasing a bike would be a lot more pleasurable. This dealership has about everything a person could want for their bike or the lifestyle. I would definitely recommend anyone looking for a Harley to the Southside Store. You guys rock!!"
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By: Robert Greenwood,IN
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"Everyone is very nice and helpful. This was the best experience for me when I bought my Harley. Thank you all so much."
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By: stephen Greenwood,IN
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"In December my wife and I bought FXRG outfits head to toe except FXRG gloves. I rode in the outfit, long johns, and t-shirt in -10 degrees without wind. I didn't feel any air at all except for my fingers and today I rode all day in the rain from 8:00 AM to 3:30 PM and I didn't feel any drop of water hitting my suit or my body at all. By far this is the best investment that I have ever gotten from Harley Davidson motor clothes. So if anyone asks me about clothing from Harley Davidson, FXRG will be the first and last word that I will say. Thank you. Willard."
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By: willard bloomington,IN
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"We had great service! Bill treated us like family! :) Thank YOU! "
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By: Kelly Indianapolis,IN
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"Treated like a King. Josh is an incredible salesman and extremely knowledgeable about the Harley Davidson product. Finance was streamlined and very quick. I look very forward to doing business with Southside Harley Davidson."
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By: Jeff Greenwood,IN
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"Special Thanks to Bill, one of the most understanding H-D salesmen I have dealt with. This 09 FLHTCU (Black, laced wheels & security) will be my 5th Harley over the years. Overall, this shop out does all that I have visited or dealt with.
Thanks Again"
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By: Anonymous Indianapolis,IN
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"First time H-D owner. I had a great salesmen, JOSH. He did an A1 job. I highly recommend you ask for him to help you when you visit sshd. I will be returning for all my 09 Sportster needs. Sincerely, your new H-D owner, Will."
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By: william greenfield,IN
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"I went to several dealerships throughout the state to decide where to buy my first Harley. Ended up at Southside on a Saturday in September and met Bill Haggard. He spent a lot of time with me even though I told him I wasn't going to purchase anything until the beginning of the year. He is part of the reason why I bought my STREET GLIDE at Southside Harley."
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By: Mike Greensburg,IN
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"Bought my first bike from Troy Schooler - terrific experience. Continued to buy parts and merchandise and every experience has been great. Service dept is great."
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By: don greenwood,IN
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"Another great experience at Southside Harley service department! In these times it amazes me that I've found a service department that gives such great service. Sam as usual was much more than helpful and willing to do what ever was necessary. Dave again was willing to take the time to explain the work he did on my bike and answered all my questions completely and thoroughly. I never get the impression that I'm taking too much of their time. And I can't forget the great job Tommy did cleaning and waxing my bike. It never looked better! He even took the initiative to touch up a couple nicks on the paint on the front of my fairing and he did all this without any charge. Thanks Tommy for delivering my bike to my home so quickly after the work was done. "
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By: Aaron Indianapolis,IN
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"I would personally like to thank George Lee and Troy Schooler for putting my deal together and getting it done. These guys are great, the bike is perfect and rides like a dream. I would also like to thank David Clark in the service dept. He does a great job back there and takes care of the customer, thanks David. (this Road Glide Rocks...)"
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By: Doug Franklin,IN
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"Management,
I just wanted to take this opportunity to thank Sam, Larry, Dan, and Mike in the Service Department for my most recent experience. I had received a gift card for another Harley dealership and purchased a battery--long story short the "other" dealer and Southside both tested the battery with different results, leaving me with 2 batteries and unanswered questions. From a customer service standpoint, the "other" dealer should have taken it upon themselves to try to rectify the situation since it was their battery, but to no avail. After explaining my situation to Sam, Larry, Dan and Mike we were able to come up with a reasonable solution. The professionalism that your employees portray is incredible. Your employees exemplify what customer service is all about. Make sure when you have your Employee Appreciation Day that Sam, Larry, Dan and Mike are recognized for their exceptional work. Thanks again, you have a life-long customer in me. "
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By: Derek Indianapolis,IN
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"I was a little nervous coming into the store at first having no experience on a bike. All I wanted was to have someone gear me in the right direction towards my first bike. I spoke with George and not once did I feel pressured to buy a bike that day. He was very informative and truly wanted me to get the bike I wanted at the right time. I will be back to Southside Harley to purchase a bike in the near future. Leaving the store that day made me want a bike even more. Keep up the excellent service."
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By: Jon Greenwood,IN
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"I was set to buy a bike elsewhere, when a friend suggested I check out southside harley. I'm glad that I did. Troy Schooler took good care of me. My money went a lot farther at southside harley. "
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By: john indianapolis,IN
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"Buying a new bike can be stressful to say the least, no one likes high pressure sales or facing the grim reaper as he decides your financial fate. You don't find these things at Southside, Troy, our salesman, couldn't have been any better, no pressure, no typical sales BS, and no broken promises. Just easy going, professional and best of all very knowledgeable about the bikes he's selling.
George, our finance guy, was the same way (I know hard to believe) I have never met a finance person I ever liked until now. Once again no pressure and no hidden costs and even though we weren't the only customers that day, he never made us feel rushed or as just another sale.
I can honestly say that we actually had a good time buying our first HD from these guys and wouldn't hesitate to do it again. Thanks again to Troy, George, Josh, the guys in parts and the ladies in sales, you guys are great! "
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By: Rick Indianapolis,IN
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"Unfortunately my 2007 touring bike was hit last August..and I just picked up my bike 8 months later... (READ ON)... Although, by no fault of Southside Harley and More importantly Chris, delays from insurance, getting parts and a custom tank being packed wet..it took time.
Most customers wouldn't write a letter of praise if it took that long, but I am. Why? Because the dealership showed empathy, they understood and they worked hard to make everything perfect. They kept in contact, showed humor, and wanted my Harley to be returned to me as it was (showroom new with 500 miles on it). I judge people on the work they do, how they handle adversity and their job. Chris couldn't have done anything better to make me a satisfied customer.
So when we talk about having work done-- Southside, when we talk about a caring business- Southside.. when we talk about someone providing superior customer service, we talk about Chris and Southside Harley.
Thank you for returning my bike back to me and treating me like I was important. Please take time to recognize Chris for his outstanding work.
Warren Harling
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By: Warren Fishers,IN
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"Your service department is top notch. I bought my Ultra used through a private sale, but the service department treats me like I've bought several new bikes from SSHD. Sam and Mike have been very helpful and friendly every time I come in for service. They have always allowed me all the time I needed to get my questions answered and being a new bike rider I've had a lot of questions. When I was interested in getting my bike dyno tuned, Sam took the time to show me the dyno chamber and introduced me to Dave. Later Dave dyno tuned my bike and was very helpful and willing to explain the results fully. He asked me to contact him if I had any further questions and gave me his card. The service guys are great and are always willing to please!"
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By: Aaron Indianapolis,IN
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"SOUTHSIDE HARLEY IN INDIANAPOLIS, YOU GUYS ROCK, ESPECIALLY JOSH MOSS, GEORGE AND ANYBODY WHO HELPED US GET THE HARLEY OF OUR DREAMS. YOU GUYS WENT ABOVE AND BEYOND TO MAKE OUR DREAM COME TRUE, TO FINALLY OWN AN AWESOME HARLEY THAT WAS MADE FOR US. THANK YOU VERY MUCH FOR ALL YOUR HELP. RONNIE & ROBIN T. "
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By: ROBIN INDIANAPOLIS,IN
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"Dear Management,
My recent visit to the S-Side HD made me really think twice before purchasing a full custom from the other guys. You answered pretty much all of my questions on multiple HD's and then some. Mr.Josh Moss was who I dealt with and have came back to twice for my all needs and wants! He's been there every time, Even at the Fairgrounds he caught me there trying to make my final selection! He needs a paid day off work!!!! Thanks Josh, I will be bringing in the money soon!!! Sign me up!...future owner of a new HD!!!"
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By: Dance Indianapolis,IN
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"Recently we decided to put the Rinehart dual exhaust on our '07 Street Glide. Despite differences in opinions within Southside Harley, the outcome was great! Everyone worked together to give us exactly what we wanted. The bike sounds great and looks great! We, in my opionion, would not have received the service, attention or concerns at another dealer anywhere! Dave in service was great and no one could ask for anyone better to work on their bike! Everyone that we've dealt with on this matter I want to thank.....Doug, RG, Larry, Robert, Dave, Tommy and the guy that cleaned the bike (sorry, I don't know your name) but you done a helluva job on cleaning and I appreciate that! You even left the Armour All off my seat.....lol! You guys are great and couldn't ask for better. Keep up the good work and we'll continue to come there and send other people there as well. You guys all deserve and big, I mean big, pat on the back! THANKS ALOT! "
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By: Dave & Krystal Greenwood,IN
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"I unfortunately did not purchase my Harley from a dealership, but I do purchase all of my parts and apparel from your store and I have never had a bad experience."
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By: Mike greenwood,IN
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"Being from MPLS/St Paul MN, I had to find a helmet that would work for me on long trips and weather protection. Had no idea I would run into what I call simply the "Best" in customer service. The staff was more than helpful, suggestions and expertise was a major help. I ended up with one of the best helmets on the floor and was extremely satisfied. Since then, my ride was completed and now I have two helmets I can use: Both H-D brands, both fantastic. The one from Southside came with the best customer service I have experienced. I just may ride down just to shop.... Thanks and have a great riding day..... Tom "
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By: Tom Zimmerman,MN
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"We have always enjoyed visiting the store and seeing what new items you have in."
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By: Kathie Rushville,IN
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"Our sales guy, Bill, was very friendly and professional. Got us a great deal on my Sportster, and I love it! "
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By: Penny Versailles,IN
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"I bought my first bike from Southside on April 27 and have put on over 2,500 miles in the last two months. I have been very happy with my experience at Southside, and would highly recommend you to my friends. I love my Harley!"
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By: Jeff Greenwood,IN
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"Your dealership is nice and you have a wide variety of items. I'm just a passer by that came in on a trip through. Marlo you are awesome! I was trying to locate an item and she was more than willing to locate it for me and it made my day. I just wanted to say thanks for her help . Bill was helpful also he was more than willing to help me out if I wanted to get another bike. I will look in the near future. It will definitely be on my mind to come there for my next purchase. Keep up the good work!"
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By: Mike Fort Wayne,IN
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"I just wanted to say thank you for the fast service I received on my bike, your staff is very knowledgeable. The girls up front are always there to help when needed. Shannon and Marlo really stand out as very nice and willing to help even if they are busy. They always take care of me. Thanks again, I will always come to SSHD."
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By: Joe Indianapolis,IN
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"I have bought a lot of parts for my Sportster and have bought a lot of shirts and jackets there. Your salesman have always answered all questions, have been very polite and have tried to help in every way they can. When I'm ready to buy a new bike , I will buy it at your shop. I know I will get good service and sales."
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By: rick shelbyville,IN
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"I would like to thank Doug for helping me turn my new my 07 Road King into my dream bike. Not only did he show professionalism and knowledge about the bike but also a lot of patience in helping me accessorize the "Green Machine". So Doug, Candyce and I just wanted to say thanks again and we appreciate everything. And I know I'll see you soon because I just can't keep her away from there!! thanks again!"
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By: Michael Indpls,IN
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"I had been looking at 1200r's for over 6 months and finally bought one, Doug and Josh made the deal awesome. The bike's great and Southside H-D will be my new dealer from now on. The Parts Department was great when I bought the Screaming Eagle slip-ons also. Thanks again."
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By: John Franklin,IN
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"Just wanted to say thanks. Your team is outstanding. My wife and I have always bought our bikes at Southside. And now, with our third bike on the way,I am looking forward to your team taking care of us once again. A special thanks to George and Larry for always making us feel like part of the "Family". You guys are AWESOME!!!!"
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By: Gary Indianapolis,IN
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"My wife and I just purchased a 2007 883 custom and it was the best experience I have ever had purchasing a vehicle. It was quick but not hurried which is hard to do. Bill our salesperson was very helpful and professional he made sure my wife knew how to start her new bike and answered all of our questions and so did Doug they both were just great. I have a 1978 FXE and have had to buy parts for it and I always come to Southside Harley and never have a problem and if I have a question if the parts guys can't answer it service has always been glad to assist me. I will always use Southside Harley and will tell all my freinds and family to do the same. I plan to buy a new ultra classic in the future and will buy it from Southside Harley.
Thanks. "
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By: Garet and AnnMarie Knightstown,IN
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"JUST WANT TO SAY THANKS TO ALL THE STAFF AT SSHD. MATT YOU MADE MY BIKE LOOK LIKE NEW THE WASH JOB WAS GREAT [ WHITE POLICEBIKE] ALAN YOU HAVE VERY HARD WORKING MEN AND WOMEN."
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By: Anonymous KOKOMO,IN
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"Greetings,
I would like to take a moment and write in to say how much I appreciated the professionalism and attention to detail regarding the recent upgrades applied to my bike. I gave Larry only a couple of guidelines and he put together a very nice upgrade package for me including a 95" kit, cams, etc. I was very pleased with how well thought out the package was and that he kept me informed along the way with parts backorder status and did his best to keep within the budget that I set out to achieve.
Larry's diligence and overall concern for the customer's experience is highly commendable.
"Larry, you're top notch!!!" I'll be calling back for the next round."
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By: John Indianapolis,IN
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"Greetings, again!
I've already mentioned how impressed I was with how my recent upgrades where packaged and handled throughout the process.
I would be remiss if I did not do the same in regard to the organization and scheduling of the pickup and delivery of my bike.
Tommy was awesome in working with my schedule and being timely.
Even though I spend a fair amount of time doting on the appearance of my bike, it looks like I could learn a few tips from Tommy!"
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By: John Indianapolis,IN
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"I recently purchased my 5th Harley (2nd at Indy Southside).
Josh and George made the experience the best ever. Sales, Service, Parts, Financing and the people out front are the greatest. Thanks for taking care of me."
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By: Jay Greenwood,IN
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"Southside Harley is the best in town it has been around for 60 yrs. I bought a new bike from them and I'm very plesed with sales & service. Troy was very helpfull. Thanks Guys!"
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By: Doug Indianapolis,IN
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"Had my bike at the dealership for its 10,000 mile service, Tommy's detailing kept me from riding the bike to work that night - IT LOOKED TOO GOOD AND I DIDN'T WANT TO GET IT DIRTY!! Thanks to all in the service department, they are a very professional group. "
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By: Joe Indianapolis,IN
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"Having lived in Indianapolis for over 15 years and purchasing from the Old Shop on Meridian Street, let me say that Southside is unlike ANY dealership in the country. I now reside in Columbus, Ohio and will drive three hours to get my Motorcycles serviced the RIGHT WAY the FIRST TIME. Owning two 1960's Early Electraglides and a recently purchased Ultra Classic, when I need service-parts, I will continue to visit my Home-Southside HD where I know I will be Treated Right! Even though I live in the City with the Oldest HD Dealership in the World, NOTHING will ever compare to Southside HD-Indianapolis.
Thanks for Everything!
"
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By: Rufus Columbus,OH
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"My father bought his first Harley in 1984, he had always had KZ's before. Riding on the back of that bike was so awesome. Now 20 years later I talked my husband into purchasing his first Harley last year. We have had a blast on it. One summer day I decided to learn to drive instead of ride. I attended the Garage Party held and SSHD for new women riders. Any doubt I had was put away, especially with the guidance which was offered. I bought my Sporster this last May. I Love My bike. Thank you Southside Harley for allowing my husband and I to have our taste of heaven."
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By: Terra Greenwood,IN
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"Purchasing my 06 Road King was a very smooth transaction!
Troy was vey professional, yet personal in conducting our business. He also helped me select and try different seats for a more enjoyable ride.
Troy brings great credit upon himself and SSHD!
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By: Terry New Palestine,IN
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"I recently purchased my first bike and I have visited 3 indy HD stores. Yours is by far the best designed and welcoming. Your staff is helpful but not pushy, they treat you like they know you or are part of the HD fraternity. Southside gets my business for being the blue collar guy store. I'll be in often because I love my bike and plan to treat it with goodies. I really dig the design of the store with all the historical bikes and photos. I'm draggin the kids in to check it out. Thanks."
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By: Dan Fountaintown ,IN
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"Service Service Service you guys ROCK. Especially Larry and Tommy."
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By: John indy,IN
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"Thank You for the great service work Jake performed on my 1981 Sturgis."
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By: Dennis Indianapolis,IN
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"Alan did a great job when I bought my '06 electra glide. The bike is fantastic. George did a great job explaining everything during the purchase and going over the bike's ins and outs too. Thanks Guys."
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By: Anonymous Camby,IN
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"Doug did an outstanding job making our buying experience smooth and easy. Even though I picked up my bike on Customer Appreciation day (one of your busiest days of the year). He got me on the road efficiently and did not cut any corners. This guy knows bikes and will get my referral from anyone I know who will be buying in the future."
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By: Tim Indianapolis,IN
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"I felt like one of the family, that's the feeling I got from all the people at southside. I will continue to shop there, and I tell everyone I know how helpful and courteous the people are there. You definitely have my business. I love my super glide custom I bought from you. My next bike will be a road king and I will also buy it at southside."
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By: mike shelbyville,IN
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"Southside Harley is by far the best dealership around!! My husband Mark purchased his bike from Troy. He is a GEM !!Mark was extremly happy with his experience at your Dealership. I, on the other hand, had purchased my bike at a different dealer before we went to Southside. This was a BIG mistake! We will be doing all of our Motorcycle shopping, servicing any moto dealings at SOUTHSIDE HARLEY always.
Ride On!!!
Sandy & Mark"
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By: ,IN
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"I love you guys!"
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By: pegan martinsville,IN
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"I have an HD dealership not too far from home. I go there often for parts or accessories, they never have what I want. I packed up one day and rode a long way in the cold to visit your store. You had EVERYTHING I needed in stock. I went home happy. I needed a luggage item I went to my local dealer, not in stock. Again I rode a long way to visit your shop I had several similar items to pick from. Needless to say even though its a long trip I'll skip the place thats close to home from now on & come straight to Southside. When it's time for a new bike again I'll come straight to Southside. I'll support the shop that supports the rider! Great job!"
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By: Anonymous Brownsburg,IN
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"LOVE MY NEW HARLEY"
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By: JOHNNIE INDIANAPOLIS,IN
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"On 3/15/06 was on a ride, caught a nail in my rear tire, called Southside's service department at about 2:45pm .Got picked up by Tommy and had a new tire by 5:30pm and was on my way. Thanks to my Tire and Wheel Warranty, it was all free. THANKS to all who helped me out that day.DP"
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By: David Indianapolis,IN
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"Southside Harley is the only place I can walk in and feel like they have known me forever. When I need help the ladies are right there to lend a helping hand. If I want to browse they do their thing and allow me free time to check out the store.
When I buy my first Harley, it will be through Southside.
Thanks For Being So Nice,
Lyn"
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By: LYN CONNERSVILLE,IN
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"OF ALL OF THE H.D. DEALERSHIPS I'VE VISITED SOUTHSIDE BY FAR HAS BEEN THE MOST IMPRESSIVE IN SIZE, SELECTION AND HELPFUL EMPLOYEES. A LITTLE BIT OF A DRIVE FROM THE NORTHSIDE OF INDY BUT WELL WORTH IT"
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By: STEVE INDIANAPOLIS,IN
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"Being a first time Harley owner I REALLY felt welcome into the dealership! Everyone and I mean everyone greeted me with a smile and handshake. Most impressive to me was that they greeted me by my first name, which made me feel like part of the family. Thanks again for the warm welcome!!! "
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By: Terry New Palestine,IN
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"I bought my 2001 Fatboy in March of 2001.The bike has been all I could ever ask for. I have never had any warranty related problems and the dealership has treated me great in regards to any time I walk in the door. No service or any other problems. I advise all my friends to go to Southside."
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By: Paul Indianapolis,IN
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"I purchased my 1st harley from the Indy Southside Harley dealership. My salesman, Troy was very knowledgeable in answering all my questions. Troy made sure I understood all my paperwork, the owners manual, the motorcycle controls and safety. I was very well satisfied with my purchase!!! Since I bought my 1200 Sportster, I've been to the dealership several times to buy accessories, wheels, clothing and gifts. I would like thank the Harley-Davidson Company for making an outstanding value, quality, well-built motorcycle."
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By: curtis Indianapolis,IN
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"The girls up front are always polite and helpful. I wish more dealerships could be like yours. Thank you for being such a great dealership."
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By: Anonymous Greenwood,IN
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"George Lee is the very best person you could ever ask for, he is a 5 star employee. The girls are very helpful at the counter and the parts guys are very helpful."
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By: Kenneth indianapolis,IN
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"I have never been treated so nice in any dealership . I have done business over the phone and online. Anytime I am in the area I will stop by. Thanks"
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By: Danny Birmingham,AL
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"I've owned two Harleys in the last ten years; both purchased from Southside H-D. In that time some faces have changed, but no one there missed a beat. Always the same friendly treatment, same quality merchandise, same exceptional service. I wouldn't buy anywhere else. "
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By: Anonymous Greenwood,IN
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"Time taken to get to Southside instead of going to the closer HD dealer - a lot more.
Price to get a repair taken care of - about the same.
Satisfaction knowing the job is done right - PRICELESS!"
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By: Jack Indianapolis,IN
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"Southside H-D has won me over. I used to shop in a certain H-D store in Plainfield. Unless you were purchasing a motorcycle they didn't seem to have much time for you. Southside H-D makes me feel they want to help with whatever I want or need. I just purchased a motorcycle from Southside H-D and received excellent treatment."
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By: Vicki Camby,IN
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"We bought our second Harley at Southside and it was by far the best experience we've had with any Harley dealer we have been to. Not only was the staff very helpful up to the purchase of the bike, but the "after the sale" service was better than any retailer I have ever dealt with-not only Harley dealers, but ANY retailer."
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By: Ryan Pendleton,IN
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"I just bought my first Harley (Deluxe) from Southside. George was fabulous and the Service Department has been superb! In other Harley stores, I was ignored because I was a "woman" buying a bike, however, Southside took care of me right away."
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By: Amy Fishes,IN
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"Southside Harley has aways done more than I could ask for when I have been there. The sales group and service has taken very good care of me. Thanks for all your help, Todd Craighead"
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By: Todd Franklin,IN
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"SOUTHSIDE HARLEY ROCKS! Jeff Marshall teated me great.
My Sportster looks and runs great, but when I find myself looking for something bigger & better I know where I'll go to get it."
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By: MIKE GREENWOOD,IN
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"It's just a pleasure to just browse and there's just the right amount of salesmanship to make you feel comfortable and welcome. There's other dealers that might be closer to me but I'll drive/ride the extra miles because of your friendly service and atmosphere."
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By: Bill Middletown,KS
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"I just purchased an 05 XL1200C from you, with George as my sales rep. I could not be happier. I love my bike and my experience with Southside Harley. Thank you."
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By: Steven Indianapolis,IN
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"I have never in my life been treated so good. Working with Doug and Jeff Marshall was like working with a family member, They made me feel as though I was a part of the southside family forever. Doug took me around to meet everybody in the building although I do not remember everyone's name but Larry in service was one of them . The girls up front were very nice and friendly too. Then a day after I purchased my new DYNA WIDE GLIDE I received a thank you letter in the mail that was awesome no one has ever sent me a thank you letter saying that they appreciated my business. You have definitely created a customer for life and I have and will tell everyone I talk to that Southside is the only place to go for anything you could ever possibly want. Thank you very much Mark E. Luther"
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By: Mark Brownsburg,IN
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"One of these days, I will be in the market for a hog. When that day comes, I will not go anywhere but here."
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By: Jennifer Indianapolis,IN
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"Of all the Harley Davidson dealerships I've been to over the last 5 years, I've always had the best service from Indianapolis Southside Harley Davidson. All sales associates have been courteous and knowledgable and they always have the parts in stock that I've needed. What a wonderful group of people at Southside! Keep up the good work! "
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By: Sonja Indianapolis,IN
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"Everytime I go in the dealership I am treated with the upmost respect. I did not buy my Harley here, but, that doesn't matter. I am still treated like family. I love it. My boyfriend and I visit often. I really like all the variety of things to purchase. "
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By: Janice Connersville,IN
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"I purchased my 01 fatboy at southside when I was ready to buy with no delay. Southside had no problem in getting me the rare color that I wanted, and has treated me great every time I've walked in the door.The parts and service department people are both friendly and knowledgable about any questions or concerns I may have. "A first class dealership,who will get my business again.""
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By: Paul Indianapolis,IN
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"Robert in parts knows his stuff. I needed more power for my ultra. Robert's parts package made my ultra a power house putting out 107hp 100tq. My hat is off to him."
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By: will indpls,IN
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"What a great store. The employees are very helpful and you don't have to look around for someone if you have a question. "
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By: Earl Speedway,IN
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"WE WERE PASSING BY ON OUR WAY TO IOWA AND STOPPED IN. WE WERE VERY IMPRESSED WITH THE ENTIRE STORE. THE SALES ASSOC. WAS EXTREMELY HELPFUL.THANK YOU"
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By: ROBERT LADSON,SC
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"Doug worked with me to get the Road King I had been dreaming of buying. Thank You!"
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By: Gary Columbus,IN
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"I purchased a Buell S3T in 2000 after talking to Alan @ the motorcycle expo. I was so impressed with the attention to my questions, concerns, service needs, and truely feeling they cared, I purchased an "03" ultra classic. I recommend southside to anyone interested in 5 star sales and service. And don't forget the best motorcycles on the planet. "
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By: steve linden,IN
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"Phenomenal service. As a member of the Armed Services I have very high standards. Southside met or surpassed every one. I highly recommend doing business with them. They should be very proud of their employees and their work ethic. "
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By: John Fishers,IN
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